Contact & Support

We're here to help. Get in touch with our team for support, sales, or general inquiries.

How Can We Help?

General Support

Questions about features, pricing, or how to get started

Within 24 hours
support@alphapulse.com

Technical Support

Help with API integration, webhooks, or technical issues

Within 12 hours
tech@alphapulse.com

Sales Inquiries

Enterprise plans, custom solutions, or partnership opportunities

Within 4 hours
sales@alphapulse.com

Account Issues

Billing, account access, or subscription questions

Within 6 hours
accounts@alphapulse.com

Send Us a Message

Get in Touch

Email

support@alphapulse.com

We respond within 24 hours

Response Time

24 hours for general inquiries

Faster for Pro & Enterprise customers

Live Chat

Available for Pro & Enterprise plans

Mon-Fri, 9 AM - 6 PM EST

Need Immediate Help?

Check out our documentation and FAQ section for quick answers to common questions.

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours. Priority support for Pro and Enterprise plans receives faster response times.

Do you offer phone support?

Phone support is available for Enterprise plan customers. Pro plan users can schedule calls for complex issues.

Can I get help with API integration?

Yes! We provide comprehensive API documentation and dedicated technical support for API-related questions.

What if I need urgent assistance?

Enterprise customers have access to 24/7 priority support. For urgent issues, please mark your inquiry as "Urgent" in the contact form.

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee for all paid plans. Contact our accounts team for assistance with refunds.

How can I upgrade my plan?

You can upgrade your plan anytime from your dashboard, or contact our sales team for enterprise solutions and custom plans.

Support Hours

General Support
Mon-Fri, 9 AM - 6 PM EST
Pro Plan
Mon-Fri, 8 AM - 8 PM EST
Enterprise
24/7 Priority Support